Product Exchanges

EXCHANGES: Jakahong offer exchanges of the products purchased ONLY AND IF ONLY there are any defects of our product made from our end. We can’t accept the exchanges if the product defect came from your using experience. The exchange will be accepted within 7 DAYS SINCE THE DELIVERY TIME to your address. And you have to INFORM US FIRST before you run the exchange process.

In case of exchanges, Jakahong:
     - will give the new product purchased with same type and same size to you.
     - will NOT cover any cost of shipping, handling, and packaging of the process. We hope you don’t mind to cover all of the exchanges cost.

Should you have an exchanges, please do the following steps below:

1. CALL/ WHATSAPP/ EMAIL US
Call/ Whatsapp: 08111-934-777
Email: admin@jakahong.com
Send pictures/videos explaining the defect of your product. We will review the defect and if it  came from our production, we will prepare the new product for you.

2. PACK IT

Carefully pack items and bring the package to any delivery services and ship it to the following address:
     JAKAHONG HOUSE
     Jalan Kota Bambu Utara V No. 29 RT 05/05
     Kel. Kota Bambu Utara ; Kec. Palmerah
     Jakarta Barat - 11420